Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team, what we can help with and what we cannot. We are an independent information site, so we do not run casinos, hold player accounts or handle money. If your question is about a specific casino account, the operator itself is the right place to start.

What we can help with

We are happy to hear from readers about anything published on shaunsimpson.com. The most useful messages usually fall into one of these groups:

• Corrections and out-of-date information – bonus terms, payment options and other details change often. If something on a page no longer matches what a casino currently states, tell us which page and which detail.
• Questions about our guides – for example, how wagering requirements, withdrawal limits or identity checks are explained.
• Suggestions – topics you would like covered or explained more clearly.
• Business and editorial enquiries – introduce your organisation and say what you have in mind. Please note that payment or commission does not buy a higher position in our rankings.
• Concerns about a listed casino – if you have had a problem with an operator we cover, we want to know. We cannot investigate or resolve individual disputes, but reports help us review our pages.

How to reach us

Use the contact form or the editorial email address shown in the site footer or on this page, where the template provides it. We have not published a phone line or live chat, and we would not want you to rely on one you find elsewhere claiming to be us.

A good message includes:

1. The page address or title you are writing about.
2. What you read, and what you believe is different or unclear.
3. A source where possible, such as the casino's current terms page and the date you viewed it.
4. A reply address. Please never send passwords, card numbers or identity documents.

What to expect after you write

A person on the team reads each message. We do not promise a fixed reply time, and busy periods can slow things down. Where a correction is justified, we check it against the operator's published terms and update the page. We do not change reviews or ratings on request from a casino alone.

Problems with a casino account: who to contact instead

We cannot see your account, reverse a decision or recover funds. For account problems, work through these steps:

1. Contact the casino's customer support and keep a written record, with screenshots and dates.
2. Read the casino's complaints procedure, which should set out how to escalate.
3. Check which licence the operator states, and whether that licensing body offers a dispute route. Many overseas licences offer limited or no help to UK customers, so do not assume protections match those of a UK-licensed site.

Our guide to trusted non GamStop casinos for UK readers explains licensing, verification checks and withdrawal terms in more detail. As a rule, sites outside GamStop are not covered by the UK Gambling Commission's rules for Great Britain, and that affects the recourse you have.

If gambling is causing you harm

If you are worried about your own or someone else's gambling, you can contact GamCare's National Gambling Helpline on 0808 8020 133 (free, 24 hours). Details were checked on 29 September 2026, but please confirm them on GamCare's own site. GAMSTOP can register you for self-exclusion across UK-licensed operators. Deposit and loss limits, and gambling blocking software, are also options. You must be 18 or over to gamble.

Editorial independence and disclosure

We may earn commission if you use some links on this site. Commercial relationships do not decide our rankings, and we base our reviews on published information rather than personal play or testing. Casino offers and terms are the operators' own advertising, so always read the current conditions before you deposit.